Terms & Conditions

Last updated: September 2026

These Terms & Conditions govern your use of the Threads by Neha website and your purchase of products from us. By placing an order or using our website, you agree to these terms.

About us

Threads by Neha is a boutique store based in Surat, Gujarat, India, offering apparel and accessories.

Orders

All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or stock unavailability.

Pricing and payment

Prices for our products are listed at the time of purchase and may change without prior notice. Payment must be completed through the methods we make available before an order is processed.

Shipping and delivery

We aim to dispatch and deliver orders within the timeframe communicated to you at the time of purchase. Delivery timelines may vary due to factors outside our control.

Returns and exchanges

Please contact us directly for any concerns about returns, exchanges, or order issues. We will review such requests on a case-by-case basis.

Product descriptions

We try to display our products, including colours and details, as accurately as possible. Minor variations may occur due to photography, lighting, or screen settings.

Intellectual property

All content on this website, including images, text, and the Threads by Neha name and branding, belongs to us and may not be used without permission.

Limitation of liability

Threads by Neha is not liable for any indirect or incidental losses arising from the use of our website or products, to the extent permitted by law.

Changes to these terms

We may update these Terms & Conditions from time to time. Continued use of our website or services after changes are posted means you accept the revised terms.

Contact us

Threads by Neha
Surat, Gujarat, India
Phone: +91 91607 77912